EN

Returns

The goods may be returned and exchanged within 14 calendar days from the date of their sale/ receipt, in accordance with Ukrainian legislation. Bodysuits are not eligible for exchange or return.

Exchange and return of a proper quality product is possible only subject to the following conditions:

  • availability of a sales receipt.

  • all the labels, tags attached (not torn/cut off ) from items.

  • No odour or perfume on item(s).

  • Unused.

  • Completed Application for Return form

In case of failure to follow these requirements, items are not subject to return/exchange and will be sent back at the expense of the Buyer.

WARRANTY

The warranty period for the product is 30 calendar days from its purchase date. In case of technological/production defects that do NOT depend on the buyer, the service for their elimination is provided free of charge. The defects are eliminated within 5-10 working days.

HOW TO RETURN

  • Make sure that the goods are eligible for return, as per conditions described above

  • Put a completed exchange and return form into the original packing. Download the form

  • In case of returning promotional items with gifts, pack the full set as received.

  • Include the sales receipt.

  • Contact us via email [email protected] for the further instructions.

REFUND

  • Once the goods are received and eligibility criteria for the returned goods are met, we make a refund.

  • If payment on the website was made through the WayForPay system, funds will be automatically returned to the card from which payment was made. Otherwise, funds are returned by transfer to an account specified in the Application for Return.

  • When returning funds to a bank card, funds receipt period on the buyer’s account may depend on the banking institution policies that issued a card. The estimated refund term is 7-14 bank days

  • Please, bear in mind, the delivery cost is not subject to a refund. Please also note what if upon receiving the goods you paid customs fees/taxes, then these payments amount, i.e. customs fees/taxes, are not subject to refund.