Returns

Return & Exchange Period

Non-defective items may be returned or exchanged within 14 calendar days, in accordance with the applicable consumer protection laws of Ukraine.

Returns and exchanges are processed through the same sales channel used for the original purchase: the online store or the physical store where the item was purchased.

Return Conditions

Non-defective items may be returned if:

• the item has not been used, including for photo or video shoots;

• the item is in its original condition, retains its functional properties and has all tags, seals and original packaging intact;

• the item shows no signs of wear, washing, stains, cosmeticresidue, pet hair, unusualodours or any other indications of use;

• the online return request form has been completed;

• the sales receipt is provided.

Exchange Conditions

The same requirements regarding the item’s condition and the sales receipt apply to exchanges.

Items can be exchanged for the same model in a different size or colour, subject to availability. An online exchange request form must be completed.

If the required size or colour is unavailable, a refund will be processed in accordance with the refund procedure.

Footwear Returns & Exchanges

Footwear may only be returned or exchanged if it remains in its original condition, shows no signs of wear, and is returned with the original shoe box, tags, and seals.

Items That Cannot Be Returned or Exchanged

The following items cannot be returned or exchanged:

• bodysuits;

• socks;

• swimwear;

• any other items that are non-returnable or non-exchangeable under the laws of Ukraine.

Gift Certificates

A COOSH gift certificate as a standalone product is non-refundable and cannot be exchanged for cash.

Items purchased fully or partially using a gift certificate may be exchanged for other COOSH items of equivalent value. If the selected item has a higher value, the difference must be paid by the customer.

If an item purchased fully or partially using a gift certificate is returned, the amount paid using the gift certificate cannot be refunded in cash. Any additional amount paid by the customer may be refunded using the original payment method.

For orders delivered outside Ukraine, only digital gift certificates are available.

If the Item Does Not Meet the Return or Exchange Conditions

Returned items are inspected to ensure they meet the return or exchange conditions.

If the item does not meet these conditions, no refund or exchange will be processed.

In this case, the item will be returned to the customer at the customer’s expense.

WARRANTY

Warranty obligations are fulfilled in accordance with the requirements of the Law of Ukraine “On Consumer Rights Protection.”

If a manufacturing or production defect is discovered during use, the issue should be reported to COOSH Customer Support. Following inspection, the defect will be repaired free of charge or the item will be replaced, in accordance with the applicable laws of Ukraine.

The estimated repair time for a manufacturing defect is 5–10 business days.

HOW TO REQUEST A RETURN OR EXCHANGE

1. The item must meet the return or exchange conditions.

2. An online return or exchange request form must be completed.

3. For orders placed as part of a promotion that included a free gift, the complete set — the purchased item or items and the gift — must be returned.

4. The sales receipt must be included.

5. For online orders, the parcel must be sent by post or courier to:

Recipient: Anastasiia Smilska
Nova Poshta Branch No. 12
40 Chaikovskoho Street
Ternopil, 46011
Ukraine
Phone: +380 68 219 85 46

Return and exchange shipping costs are paid by the customer.

International online orders, including orders delivered to Poland, must be returned according to the procedure described above.

The COOSH store in Warsaw does not accept returns or exchanges of online orders.

For assistance with returns and exchanges, COOSH Customer Support can be contacted by email, by phone on +380 68 219 85 46 or via Instagram @coosh.wear.

REFUNDS

Refunds are processed after the returned item has been received and inspected.

• For orders paid for by card on the COOSH website or app, refunds are issued to the same card used for payment.

• For orders paid for on delivery or by bank transfer, refunds are issued to the bank account specified in the return request.

• The time it takes for a card refund to reach the account may depend on the card-issuing bank. The estimated refund period is 7–14 banking days.

• Delivery costs for non-defective items are non-refundable and are paid by the customer.

• Customs duties and taxes paid upon receipt of an international order are non-refundable.