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Returns

The goods may be returned and exchanged within 14 calendar days from the date of their sale/ receipt, in accordance with Ukrainian legislation. Bodysuits are not eligible for exchange or return.

Clothing items of proper quality can be exchanged or returned only if the following conditions are met:

  • Valid purchase receipt is provided.All tags, labels, and security seals remain intact (not removed or cut).

  • Item has not been worn or used (including for photo or video shoots) and maintains its original condition.

  • Clothing has not been washed.

  • Item is free from stains, makeup, pet hair, perfume, or any other foreign substances.

  • Completed return/exchange form is included.

For both in-store and online purchases, each item comes with a security seal. If the seal is damaged or removed, exchanges and returns will not be accepted.

If these conditions are not met, the item will not be eligible for return or exchange and will be sent back at the buyer’s expense.

Footwear items can only be exchanged or returned if they remain in their original condition, show no signs of wear, and include their original packaging (box, tags, and security seals). If the original packaging is missing, the item cannot be returned or exchanged.

WARRANTY

The warranty period for the product is 30 calendar days from its purchase date. In case of technological/production defects that do NOT depend on the buyer, the service for their elimination is provided free of charge. The defects are eliminated within 5-10 working days.

HOW TO RETURN

  • Make sure that the goods are eligible for return, as per conditions described above

  • Put a completed exchange and return form into the original packing. Download the form

  • In case of returning promotional items with gifts, pack the full set as received.

  • Include the sales receipt.

  • Contact us via email [email protected] for the further instructions.

REFUND

  • Once the goods are received and eligibility criteria for the returned goods are met, we make a refund.

  • If payment on the website was made through the WayForPay system, funds will be automatically returned to the card from which payment was made. Otherwise, funds are returned by transfer to an account specified in the Application for Return.

  • When returning funds to a bank card, funds receipt period on the buyer’s account may depend on the banking institution policies that issued a card. The estimated refund term is 7-14 bank days

  • Please, bear in mind, the delivery cost is not subject to a refund. Please also note what if upon receiving the goods you paid customs fees/taxes, then these payments amount, i.e. customs fees/taxes, are not subject to refund.