Returns
Return & Exchange Period
You may return or exchange an item of proper quality within 14 calendar days, in accordance with the applicable consumer protection laws of Ukraine.
Returns and exchanges are processed through the same sales channel where the purchase was made: the online store or a physical store.
Return Conditions
You may return an item if:
the item has not been used, including for photo or video shoots;
the item is in its original condition, with all tags, seals, and original packaging intact;
the item shows no signs of wear, washing, stains, cosmetics, pet hair, foreign odors, or any other indications of use;
the online return request form has been completed;
the original proof of purchase (receipt) is provided.
Exchange Conditions
You may exchange an item if it meets all return conditions.
An exchange is available:
for the same item in a different size or color, subject to availability;
after completing the online exchange request form.
If the requested size or color is unavailable, the item may be returned in accordance with the applicable return procedure.
Footwear Returns & Exchanges
Footwear may only be returned or exchanged if it remains in its original condition, shows no signs of wear, and is returned with the original shoe box, tags, and seals.
Items That Cannot Be Returned or Exchanged
The following items cannot be returned or exchanged:
bodysuits;
socks;
swimwear;
any other items that are non-returnable or non-exchangeable under the laws of Ukraine.
Gift Certificates
A COOSH gift certificate as a standalone product is non-refundable and cannot be exchanged for cash.
Items purchased fully or partially using a gift certificate may be exchanged for other COOSH items of the corresponding value. If the selected item has a higher value, the difference must be paid by the customer.
If an item purchased fully or partially using a gift certificate is returned, the amount paid using the gift certificate cannot be refunded in cash. If the customer made an additional payment using their own funds at the time of purchase, the amount of such additional payment may be refunded using the same payment method.
For orders delivered outside Ukraine, only electronic gift certificates are available.
If the Item Does Not Meet the Return or Exchange Conditions
If, upon inspection, the item is found not to meet the return or exchange requirements, we will be unable to process a refund or exchange.
In this case, the item will be returned to the customer at the customer’s expense.
WARRANTY
We provide warranty service in accordance with the requirements of the Law of Ukraine “On Consumer Rights Protection.”
If a manufacturing or production defect is identified during normal use of the product, please contact us. After inspecting the item, we will repair the defect free of charge or replace the product in accordance with the applicable laws of Ukraine.
The estimated time required to resolve a manufacturing defect is 5–10 business days.
HOW TO REQUEST A RETURN OR EXCHANGE
Make sure the item meets the return or exchange conditions.
If your order was placed as part of a promotional offer that included a free gift, please return the complete set (the purchased item(s) and the gift).
Include the original proof of purchase (receipt).
For online orders, send the parcel using your preferred postal or courier service to:
Recipient: Anastasiia Smilska
Nova Poshta Branch No. 12
40 Chaikovskoho Street
Ternopil, 46011
Ukraine
Phone: +380 68 219 85 46
International online orders, including orders delivered to Poland, must be returned according to the procedure described above.
The COOSH store in Warsaw does not accept returns or exchanges of online orders.
If you have any questions, please contact our Customer Support team in whichever way is most convenient for you:
Email: [email protected]
Phone: +380 68 219 85 46
Instagram: @coosh.wear
REFUNDS
Once we receive and inspect the returned item, we will process your refund.
If your order was paid for by bank card on the COOSH website or in the COOSH app, the refund will be issued to the same card used for payment.
If your order was paid by cash on delivery or via bank transfer, the refund will be made to the bank account specified in your return request.
When a refund is issued to a bank card, the time it takes for the funds to appear in your account depends on the policies of the card-issuing bank. The estimated refund period is 7–14 banking days.
Shipping costs for returning items of proper quality are non-refundable and are the responsibility of the customer.
Customs duties, import taxes, and other governmental charges paid upon delivery of an international order are non-refundable.